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Support

If you face any issue while using Record, you can submit a support request through the Support form. This helps our team understand the problem and resolve it quickly. Subject Provide a short summary of the issue you are experiencing. Describe Your Problem Explain clearly what happened, what you expected to happen, and the steps you followed. Include any error messages or unusual behaviour. Add Screenshot / File Upload screenshots or files that show the issue. This helps us diagnose the problem faster. Contact Number Enter a valid phone number so we can contact you if we need more details. All responses will be sent to the email mentioned in the support form.

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What to Check Before Submitting

  • Ensure your internet connection is stable.
  • Refresh the page and try again once.
  • Try logging out and logging in.
  • Confirm that your browser permissions (camera, mic, pop-ups) are enabled, if the issue is related to interviews or recordings.
  • Attach screenshots wherever possible.

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Feedback & Feature Requests

Use the Feedback section to suggest improvements, request new features, or share ideas that will help us enhance your experience on Record. Short, Descriptive Title Add a clear title summarising your suggestion or issue. Details Explain your request with relevant context, examples, or use cases. Category Choose the appropriate category for your suggestion. Click “Create Post” to submit. Your request will be visible publicly and can be upvoted by others. Our team reviews all posts and updates their status.

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When to Use Support vs Feedback

Use Support for issues that stop you from continuing. Use Feedback for ideas, improvements, and non-blocking issues.